I've been really impressed with my subsequent interaction with Mercedes of Tyson's. The leadership followed up and addressed my situation promptly. They've have gone the extra mile to ensure I was satisfied. I really appreciate the great customer service, particularly that of the general manager. He genuinely cares about the customers and I can attest to that. I highly recommend Mercedes of Tyson's because I know they will make things right.
Syed Zaidi was very helpful, friendly and a great guy. He was not pushy and helped us through the buying process quickly and easily. I highly recommend this place. Sandeep
Highly recommend. EXEMPLARY CUSTOMER SERVICE. The journey with Mercedes started with an experience at Porsche that left a lot to be desired. Mercedes turned that around 100%. Within 4 steps of gettin into the building we had help and were shown cars in the price range, inside the building since it was hot outside, given details about the car. I then asked to test drive and gave a specific interior color we would be interested in. Our sales person went out of his way to MOVE cars around to let us test drive the most gorgeous color combination. The test drive was not rushed, informative and the most in depth we've had this search. For reference: our search has included 3 Mercedes dealerships throughout the East Coast, 2 Volvo dealerships, 5 BMW dealerships as well as Audi, Porsche, Toyota and Bentley. This is how you sell cars. Excellent job!!!
Talk to Reza. He's professional and courteous. Will try to help you get what you want.
Malcolm, my concierge service agent, is fantastic, always going above and beyond. Great service all around.
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