Awesone service ???
Best dealership in town and the sales associate Megan is very helpful and friendly. Good job Megan.
The best customer service ever! Kenneth Hahm was the best sales person ever. Even after the fact picking up my tags and he put them on for me! It to mention the ease of purchasing my vehicle there. Total first class operation. We have been coming here for 8 years and it's always been great, even the service dept is top notch!
We searched the National Capital Region for the right vehicle at almost every Mercedes dealership in the area. This dealership not only found us what we were looking for but also gave great customer service, made sure every feature we wanted was included and made the deal exactly what we were looking for. We will definitely be bringing our business back. A high class experience, but down to earth. We are so happy about our purchase.
I have a Certified Pre-Owned 2015 C300 that I bought from EuroMotorcars of Germantown in January 2018, and it is still under factory warranty plus a CPO extension. I brought it in to this dealership in Tysons Corner, being a 5-minute walk from where I work, because the amplifier failed in my car.My car was scanned and got confirmed that it needed a new amplifier. The part had to be back-ordered from Germany, so it would take a week to arrive to Tysons. Fast-forward to then and my car is opened up to take the old part out and have it replaced. I get told by the Tysons service rep that the mechanic found some water damage in the amplifier due to some "third-party bodywork" where they left off a cap that would have protected the part from this type of damage, voiding the warranty and triggering a charge of $980 not including labor to replace it. Somebody who previously worked on the car must have made this error, taking the word of the mechanic.I have not had any bodywork done on the vehicle whatsoever during the time I've owned it, and the original owner had a clean CarFax, on top of the original dealer certifying the car. Not to mention that this car had its 30k service last year and its 40k service a month ago. The rep stands by the "mechanic's" word and says any work not covered by insurance won't get on the CarFax, plus the mechanic "just knows what he's talking about." I direct her and her manager to contact EuroMotorcars (the selling dealer) and advise what I should do. The next day, I get told by the Tysons service manager that I should go back to EuroMotorcars in Germantown after he connected with them on the phone. EuroMotorcars looked at my car the next day and said that they didn't find a single problem with my amplifier and are going to replace it free of charge under warranty. They had no clue what this dealership was talking about. No water damage. No tampered part. I have no clue who is not doing their job at the Tysons dealership, but it is absolutely ridiculous that they seemingly tried to scheme me out of my warranty for $1000. Getting lied to about the condition of my car to make a sale is abhorrent. Actually, it’s not even a sale—it’s just service, so I can't pin down what a motive would be. It's just strange. This dealer may be a short walk from my office on Spring Hill Road, but my car will never be coming back here. I will be driving many miles more over to Arlington, Bethesda, or Germantown just to go to a different dealership. AVOID THIS TYSONS DEALER AT ALL COSTSVery much worth it for me, I hope others have a better experience.
I am so happy to get the car I like ... I had good customer service form the store manager jason hoover so kind person very professional and Jaime was very nice trying to get me affordable deal thank you Jaime .but the lovely lady gabby so professional Sweetheart thank you so much for everything I am so happy now.
Loved the experience.
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