This is by far the best Mercedes-Benz dealership in Northern Virginia. From the exciting and pleasant moment I purchased a new redesign 2013 GL450 fully loaded back in December of 2012, to most notably, the extraordinary level of customer service provided to me by the service department: my experience at Tysons Mercedes-Benz has been absolutely phenomenal. I'm extremely happy with the excellent customer service provided to me every time I bring in my vehicle for regular maintenance service and occasionally having my Mercedes detailed inside and out every year. All the staff members here are great: particularly David Matsumoto and Daniel Rodriguez (both service managers), Dien Truong (Service Concierge), and a young lady who always has a positive and welcoming attitude. These are the top three knowledgeable professionals to go to at the service department as they will cheerfully go above and beyond to make your experience at Mercedes first class.
Great staff, selection, and pricing, if you are in the market for a new or used Mercedez, recommend a visit and check out.
Negotiating buying a car has never been one of my favorite things to do but my salesman Ali Alkadi changed all of that. Ali's friendly professional mannerism made me feel relaxed and comfortable from the moment I walked in the showroom. Ali listened and never lost patience. He made my experience buying a car a great and enjoyable one. His professionalism did not stop with my purchase. Ali continued to exemplify great customer service during my follow-up calls. What a pleasant experience. I recommend anyone looking to buy a Mercedes Benz stop by Tysons Corner Mercedes Benz Dealership and lookup Ali Alkadi. You will never regret it!
My husband and I had been admiring this 2016 certified pre owned GLE350 for over a month. We actually contacted Mr. Ed Moore more than he contacted us. We finally decided to have a look. He parked it next to the identical 2018 version to show us the similarities. He assured me and taught me how to drive it before the test drive. He then had me "test it's limits" during the test drive. We are so pleased with the entire experience. We traded in it's 2011 counterpart and are new owners of a car that has everything we needed: remote start, hitch, seat warmers, steering wheel warmer, and enough room for my bicycle !!Plus, the process of actually trading in our car and making the purchase was easier than I ever remember. Ed, and everyone we worked with were professional, friendly and helpful !!
Today we went to see cars to the dealer at Tyson Corner and we met Mr. Wisdom the kindness's the way he explain to us was beyond of expectation he show us many models explain about the futures in to the car was incredible thanks to Mercedes-Benz of Tyson Corner for this great moment
What a great visit with Mr. Wisdom Doamekpor at Mercedes Benz !! Thank you very much Wisdom you have offered excellence in customer service!!
My family for many years have always gone to this specific dealership & it has been a wonderful experience. The staff is extremely knowledgeable and eager to help. Most recently, I was there for my 75,000 mile service and I mentioned an issue with my steering to Naomi. She promptly acknowledged it and said they would look into it. Turns out my tires just needed a balance. I appreciate the expertise and integrity demonstrated by this service department which is why they have earned my business for life. NAOMI is AMAZING & an absolute Asset to this company. As I am a General Manager of my own retail business I would/do seek out a professional such as her. Be carful Mercedes Of Tyson’s , I am in full recruiting mode this summer ! Lol. Cheers !
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