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First time car buyer here.As far as used cars go, I never thought I would find the one I wanted at a Mercedes-Benz dealership... but I was wrong. After some research, I found a car that I liked and went to examine it one Sunday afternoon.The sales consultant who showed me the car, Eliseo Rivera, was extremely helpful. In my search, I had come across more than a few salespeople who were pushing to sell me a car as quickly as possible. Eliseo was definitely not one of them.Being relatively new to the world of credit, I chose to finance my used car purchase. The finance office was particularly helpful in explaining all my options, and the overall experience felt very personal, which was nice.I am very pleased with my purchase, and will consider going back to buy a new car in the future.

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Additional update April 2018. They fixed my car. It took a while but they finished it. If you have an older car ask for Kumar.I brought in my 1987 560 SL to the dealership for an oil leak issue. The car was running fine I was told that they had to change a seal and it would cost $3000. Because I also bought two new cars from them in the past, I trusted them as an existing customer. I agreed to the service eventhough it was very costly. After a week, my car was ready. I went to pick it up. Before I drove out of the parking lot, I noticed the wooden area where the mirror adjustment sits was broken. I immediately returned. They apologized and said they would replace it at no additional cost. I got into the car and attempted to drive home.Before I could leave the parking lot, I noticed the car was having hard time speeding up. I thought maybe this was due to cold engine start. I was able to drive less than 100 yards. White smoke started to come out of the engine. I heard some knocking sound. The car was going 2-3 miles per hour.I immediately pulled into the dealership lot of Infiniti next door. Called the service department. They towed my car back to dealership and gave me a loaner car.Few days later, the service manager called me to tell me that the issue was not their fault. It was because I had rust in gas tank, gas line and carburator. They told me to get my car towed out of their garage and take it somewhere else. Basically, I took a running car to them, paid $3000 for them to fix a leak issue and they are now forcing me to take back a car that no longer runs. I have no proof that the issue is due to rust. They are also not able to tell me 100% that this is the issue. They just don't want to have anything to do with my car or take any responsibility for the outcome.Put yourselves in my shoes. What rating would you give this company?

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Let me be clear. I had no intention of buying a car yesterday. I was just (supposedly) driving my wife over to Tysons to pick up her car from its scheduled service, and look around a little. Then we started talking to Syed Zaidi, who was helpful, but not pushy, and informative, but not obnoxious. We determined that when it was time, I'd be looking at a pre-owned M class or a new GL class. So, I had the information I needed! But. I wanted to sit in one, make sure it fit my 6'4" frame, since that's been a deal breaker during previous car searches. Syed pulled up a couple of options they had on the lot, including a 2015 ML 350 with only 23k miles on it. Even better? Fully loaded -- lighting package, AMG wheels, wood trim interior, even the chrome accents on the hood vents. He definitely talked it up, but still, never pushy. I did my research as he talked us through the features and price, and yes, this was some kind of unicorn that they'd only had on the lot for 10 days. To my wife and I it was a no-brainer. This is where Syed shined. This wasn't the sit-there-all-day-then-talk-to-the-manager-and-the-finance-guy-with-seventeen-upsells BS that made me a loyal CarMax customer 10 years ago. We got the paperwork done quickly, car was fully detailed, and Syed answered every question I had. We were in and out in 2.5 hours, from the moment we met until I drove away in my new car. Still have to go back for a couple of things, but overall it was an amazing experience.

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I purchased a new c300, for a late 20th birthday present for myself. The experience was flawless! Not to mention service is great and the parts department are the sweetest set of guys to help you with anything.

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