We came in for a test drive and an appraisal. First, our test drive went okay but we told him that we wanted our own custom options and we were just driving the demo car to see how this model drives. He kept pushing the actual demo car on us, and talking like we were going to buy this particular one. It was the opposite of what we wanted; we didn't want the sports package, trim, color etc. He kept talking the demo car up and we just ignored it all. We finally got to his desk and looked at the website and started telling him what the options we want. He said that the assisted cruise control/lane stability are "rare" features and unavailable. I told him how can they be unavailable on a special order? He said, "...uh, I mean, we don't keep them in inventory." We told him again for the 10th time that we didn't want any of their inventory, that we want to special order! That's all they care about, is to make themselves happy by selling their inventory. It's not like I woke up this morning and thought how I can make their dealership happy by bending over backwards for them and taking whatever car they throw at me. They should try to make their customer happy, which they didn't try one bit. They don't have our business, went to Tesla instead.

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Thank Goodness there are still few old school honest car sales professionals out there and Edward Moore at Mercedes-Benz of Tyson Square is one of them (he gets 5 stars). As a woman shopping for a car on your own, visiting a car dealer can feel like entering a lion's den. You either resign yourself to the idea that you will be cheated, or you keep shopping around until you find a trustworthy car salesman. It took me a while but I was lucky to find Edward Moore from whom I bought a Certified Pre-Owned Mercedes-Benz GLA. Mr. Moore is an older gentleman (most likely 60+ years old), semi-retired from a successful career as an engineer. As such he is more patient, experienced and respectful. Even when I was considering a competitor's car, Mr. Moore was still providing good advice on what to look out for there. His motivation are less about just making sales but more about making a sale that satisfies the customer and solves his/her needs. Mr. Moore will make sure that you are "taken care of". That means that even after the purchase, he will carefully scan your car and quickly call his team to give it another thorough shine. He will walk you to the service area and introduce you his trusted people making sure that they know you. He will take his time to set up various meetings for you to address any of your needs (car orientation....etc.). He will remain on call and patiently answer any question even after you have driven off in your new car. If you are a woman or man looking for a worry-free, honest, first-class car buying experience, Edward Moore is your man.A note to the management: There seems to be a firewall between car sales and finance with most dealers. This is a mistake because you lose the benefit of the goodwill that a great sales professional has built with the customer and you create doubts, potentially ending up with an unsatisfied customer.

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Came in to buy a cute little used Volkswagen Passat I saw online. I test drove it. Filled out credit application, got approved with putting a little bit of money down. I didn't have it right away (the money down that was required) and made the seller aware. A day later I figured out a solution and called the seller, emailed the seller, text the seller, no response. The day after that I went online to see the car had been sold. My problem is not that the car sold, my problem is the lack of follow up. Which translates to me, lack of customer service. A simple "Hey, I saw you reached out, sorry your too late, the car sold" would've been fine. They have another car online that I'm interested in, but now I'm hesitant to even contact them. I'd rather go to another dealer. Maybe even another Benz dealership just to have them ship the car I want from that dealership to the dealership I would rather spend my money in (shrugs shoulders)

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First time car buyer here.As far as used cars go, I never thought I would find the one I wanted at a Mercedes-Benz dealership... but I was wrong. After some research, I found a car that I liked and went to examine it one Sunday afternoon.The sales consultant who showed me the car, Eliseo Rivera, was extremely helpful. In my search, I had come across more than a few salespeople who were pushing to sell me a car as quickly as possible. Eliseo was definitely not one of them.Being relatively new to the world of credit, I chose to finance my used car purchase. The finance office was particularly helpful in explaining all my options, and the overall experience felt very personal, which was nice.I am very pleased with my purchase, and will consider going back to buy a new car in the future.

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